How do I take care of my AeinJewels pieces? 

925 Sterling Silver:

Sterling Silver is both waterproof and hypoallergenic, however it does tarnish over time. To clean tarnished silver, you can use a silver cloth or liquid cleaner to revitalize silver. To keep silver shiny longer, keep it away from sunlight and store in an airtight container or bag. Keep away from hot tub or pool chemicals as they can dull out silver faster. The more you wear your pieces, the longer it will take for the silver to tarnish.

Gold Plated Sterling Silver:

Our Gold Plated Sterling Silver pieces are waterproof and hypoallergenic, however with extended use in the shower/water, the gold plating will wear away. We find that with everyday use in the water, the gold plating on the sterling silver lasts around 1-2 years for our pieces. Once the gold plating is worn off, it becomes regular sterling silver that can be cleaned. To keep the gold plating looking new, we recommend keeping it away from water when possible. With proper care, gold plated silver can last forever.

Rhodium Plated Sterling Silver:

Rhodium is part of the platinum family which means it has durable capabilities. Rhodium is also hypoallergenic. Rhodium protects the silver from tarnishing or turning colour, and allows it to be worn in the water. To keep the rhodium plating on your piece, please do not clean your jewelry with chemicals or chemical-treated clothes as it will take off this plating. If you need to clean any debris off your piece please use a soft cloth, water, and/or gentle soap. 

Fashion Jewelry:

AeinJewels fashion jewelry are all lead, nickel, and cadmium free. Although they will be fine after a couple showers, we do not recommend showering with them. To keep your pieces looking brand new, we also do not recommend spray perfumes or lotions on these pieces.

What does 925 Sterling Silver mean?

925 Sterling Silver consists of 92.5% pure silver and 7.5% other metals, typically copper/brass. The reason for the inclusion of other metals is to increase the silver's hardness and durability. 

The stamp "925" is used to identify genuine sterling silver. It indicates that the piece contains 92.5% silver and meets the standard for sterling silver recognized in many countries around the world. All of our silver Items are made from 925 Italian sterling silver, and are stamped.

What is your return policy/refund policy?

Before checking out please note we have a no refund or return policy for hygiene and sanitary reasons. 

We stand behind the quality of our products and quality check each piece before sending them out, but sometimes mistakes happen. If within 15 days of receiving your order, an item is: defective, broken or tarnished we will replace the item(s) for you. Additionally, if an item(s) is missing in your order, we will re-ship it to you. 

To qualify for a replacement, send us an email with the following information:

  1. Brief description of the issue
  2. Your order number/receipt
  3. Photo(s) of the issue

This policy only applies to items that are defective or broken due to manufacturing defects and/or shipping damage (or if an item is missing in your order). We cannot do anything about items that are damaged due to misuse, abuse, or normal wear and tear.

If you have any questions, please don’t hesitate to email us at info@aeinjewels.com